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Service TransitionITIL

Service Transition and Operational Readiness: All You Need to Know

Posted in Innovation   LAST UPDATED: SEPTEMBER 9, 2021

Service transition is a process where new service gets all the much-needed support when the services are going live in a business. The main aim is to create a smooth process and bring all stakeholders into the light to help them make informed decisions. Business projects, no matter how small they may look, are sensitive and, therefore, require skill in handling them. Any reputable software for construction industry should have the capability to cover all areas that the service transition lifecycle will be handling once the project is over.

Operational readiness comes about easily if the service transition is effective. It tests and affirms that the environment is ready for any change. This is how the two concepts get integrated into one another.

What Is Service Transition in ITIL?

In between the design stage and operations, there lies an important stage where various things must be addressed. This stage is called the service transition stage where operational readiness must be addressed in detail. Understanding the details of this service lifecycle stage is crucial for all people, especially the stakeholders, involved in the business project to understand service transition. The service transition manager plays a major role here. The main issues addressed in this stage include the following.

  • Change Evaluation: All changes that are about to happen must be evaluated carefully. The evaluation is necessary for both new services and those that need modification. The purpose of the evaluation is to understand all the needs so that the change will be as smooth as possible. It also prepares the business environment to receive the new changes and adapt to them easily.

  • Service Strategy: As part of the operational readiness, the team must address how services will be handled. The strategies include setting procedures, policies and SOPs. All parties are involved since their input makes all the difference. The better the strategy, the smoother the service transition will be.

  • Risks Management: All changes have attached risks. This process allows the concerned parties to assess all the possible risks and come up with measures to prevent them. It also prepares the environment to handle any risk that escalates to another level.

The Role of Service Transition Manager

Even though all these can easily be automated, the need for an involved person cannot be ignored. This person guides the operations and makes most of the decisions, especially the minor ones, that do not require consultation. Basically, this manager is the head of operations in the service transition with the responsibility to ensure that all goes according to the plan.

Changes to services and processes can introduce complexity in a business or project environment. Therefore, a skillful person is needed who will ensure that operational readiness is maintained at all times. The manager has the power to discontinue and decommission some procedures that are not adding value to the environment.


That said, any person now understands the relationship between the service transition and operational readiness. How well the former is handled determines the success of the latter. It is also worth mentioning that all these are made possible through the use of technology and the right tools.

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